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1. Personal Property & Valuables
1. Personal Property & Valuables
Northstar Gloss & Guard requests that all personal belongings, electronics, and valuables be removed from the vehicle prior to the appointment. We are not responsible for any items left in the vehicle during the detailing process.
2. Pre-Existing Damage
2. Pre-Existing Damage
By booking, you acknowledge that your vehicle is in a condition that can withstand standard detailing procedures. Northstar Gloss & Guard is not responsible for damage caused by pre-existing conditions, such as:
By booking, you acknowledge that your vehicle is in a condition that can withstand standard detailing procedures. Northstar Gloss & Guard is not responsible for damage caused by pre-existing conditions, such as:
• Loose trim pieces or failing clear coat.
• Cracked/chipped glass or mirrors.
• Heavily soiled or brittle interior components (e.g., aged leather or sun-damaged plastics).
• Any mechanical or electrical issues.
3. Work Environment & Access
3. Work Environment & Access
To ensure a high-quality result, the client agrees to:
To ensure a high-quality result, the client agrees to:
• Provide a safe, flat work area with enough space for the mobile rig to operate.
• Water/Power: Provide access to a standard electrical outlet and/or exterior water spigot if requested.
4. MN Winter Recovery (Salt & Chemicals)
4. MN Winter Recovery (Salt & Chemicals)
For "MN Winter Recovery" packages, we use specialized salt-neutralizing agents. While highly effective, these are maintenance treatments and do not guarantee the removal of permanent corrosion or rust already present on the undercarriage.
For "MN Winter Recovery" packages, we use specialized salt-neutralizing agents. While highly effective, these are maintenance treatments and do not guarantee the removal of permanent corrosion or rust already present on the undercarriage.
5. Winter Detailing & Location Policy
5. Winter Detailing & Location Policy
To ensure the highest quality results, protect our professional equipment, and prevent freezing on vehicle surfaces during the Minnesota winter months (November through March), Northstar Gloss & Guard operates under a winter service policy:
• Indoor / Heated Space Requirement: Clients must provide a safe, accessible, and heated indoor space (such as a residential garage or heated parking structure) for mobile services.
• Drop-Off Option: Vehicle drop-off options are available at our secure location for clients without a private garage.
6. Service Refusal & Safety
6. Service Refusal & Safety
We reserve the right to refuse service or adjust pricing if the vehicle’s condition significantly differs from the description provided (e.g., extreme biological waste, mold, or hazardous materials).
We reserve the right to refuse service or adjust pricing if the vehicle’s condition significantly differs from the description provided (e.g., extreme biological waste, mold, or hazardous materials).
7. Payment & Cancellation
7. Payment & Cancellation
Payment is due upon completion of the service. Please provide 24-hour notice for cancellations to help us manage our schedule effectively.
Payment is due upon completion of the service. Please provide 24-hour notice for cancellations to help us manage our schedule effectively.
8. Weather & Environmental Policy
8. Weather & Environmental Policy
At Northstar Gloss & Guard, we strive to provide the highest quality detailing results. Because our services are mobile, we are subject to environmental conditions. We reserve the right to reschedule or modify services in the event of extreme temperatures (below 35°F or above 90°F), heavy precipitation, or high winds that may compromise the quality or safety of the detail. If such conditions occur, we will contact you to either reschedule or, where possible, transition the service to a client-provided sheltered/climate-controlled space
At Northstar Gloss & Guard, we strive to provide the highest quality detailing results. Because our services are mobile, we are subject to environmental conditions. We reserve the right to reschedule or modify services in the event of extreme temperatures (below 35°F or above 90°F), heavy precipitation, or high winds that may compromise the quality or safety of the detail. If such conditions occur, we will contact you to either reschedule or, where possible, transition the service to a client-provided sheltered/climate-controlled space
9. Vehicle condition & Surcharge Policy
9. Vehicle condition & Surcharge Policy
All listed prices are starting rates based on vehicles in "average condition." Vehicles requiring extra time and labor due to severe conditions—including but not limited to excessive pet hair, heavy mud/salt buildup, severe staining, mold, or biological messes—will be subject to an additional fee starting at $50.
All listed prices are starting rates based on vehicles in "average condition." Vehicles requiring extra time and labor due to severe conditions—including but not limited to excessive pet hair, heavy mud/salt buildup, severe staining, mold, or biological messes—will be subject to an additional fee starting at $50.
10. Service Requirements
Northstar Gloss & Guard is a fully self-contained mobile unit. While we prefer access to a standard outdoor water spigot and electrical outlet to maintain maximum efficiency, we can provide our own power and water supply upon request for a convenience fee of $35
10. Service Requirements
Northstar Gloss & Guard is a fully self-contained mobile unit. While we prefer access to a standard outdoor water spigot and electrical outlet to maintain maximum efficiency, we can provide our own power and water supply upon request for a convenience fee of $35
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